Basic — Single Channel
For businesses just starting to formalize complaint tracking.
What's Included
- Complaint logging & ticketing
- Status tracking
- Single-channel intake (e.g., web form or email)
4.9 ISO Certified | Internationally Valid
Complaint Management Software in Punjab
Every Complaint Logged, Routed, and Resolved — Nothing Falls Through the Cracks
Custom complaint management software for businesses across India — complaint logging, automated routing & resolution tracking in one system.
ISO Certified | 19+ Years of IT Experience | Based in Amritsar
Brands that rely on Webcooks to grow their business
Trusted By Clients
Every partnership starts with a goal. We're proud to work alongside businesses that trust us to strengthen their online presence, generate quality leads, and achieve meaningful growth.
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Complaint Logging & Ticketing
Every complaint recorded with a unique ticket, not lost in emails or phone notes.
Multi-Channel Intake
Accept complaints from email, phone, WhatsApp, or a web form, all landing in one system.
Automated Routing & Assignment
Complaints go straight to the right department or person, without manual sorting.
SLA & Escalation Tracking
Set resolution timeframes and automatically escalate complaints that are running late.
Status Tracking & Customer Notifications
Customers get updates as their complaint moves through resolution.
Resolution & Root-Cause Documentation
Record how each complaint was resolved, building a knowledge base over time.
Reporting & Analytics
Spot recurring issues and track resolution times instead of handling each complaint in isolation.
Packages
Not Every Business Handles Complaints the Same Way. Choose What Fits Your Channels.
From single-channel ticketing to multi-channel routing with analytics, we offer Packages designed around how complaints actually reach and move through your organization.
Standard — Multi-Channel
For businesses handling complaints across multiple channels and departments.
What's Included
- Everything in Basic
- Automated routing & assignment
- SLA & escalation tracking
- Multi-channel intake (email, WhatsApp, web)
Enterprise — Full Analytics & Integration
For organizations needing deep complaint analytics and system integration.
What's Included
- Everything in Standard
- Root-cause analytics & reporting dashboards
- Integration with existing ERP/CRM systems
- Custom escalation workflows
Process
How We Build Your Complaint Management System
From discovery to launch — a clear process, not a black box.
We map how complaints currently reach you and where they get stuck.
A routing and escalation structure built around your actual departments and response times.
Built in stages, with regular check-ins along the way.
Tested thoroughly, with hands-on training for every team that'll use it.
Live support after launch, especially as complaint volume and patterns become clearer.
Audience
Who This Is For
- Retail businesses and service providers handling customer complaints
- Healthcare providers managing patient grievances
- Manufacturers tracking product complaints and quality issues
- Educational institutions and government or municipal bodies handling public grievances
Why Choose Webcooks
Why Choose Webcooks for Complaint Management Software
ISO 9001:2015 certified, based in Amritsar, with a track record of building systems that reduce response times and give management real visibility into recurring issues. Every project includes staff training and ongoing support.
ISO 9001:2015 Certified
A documented, reliable process for complaint management software delivery.
Based in Amritsar
Local team with a track record of building systems that reduce response times and give management real visibility.
Staff Training Included
Every system comes with hands-on training, not just a handover and goodbye.
Ongoing Support
Post-launch support so issues get resolved quickly as complaint volume grows.
People
Our Team Members
A team of enthusiasts bringing innovation to market — always watching new technology that helps businesses outshine competitors.
Ripun Gupta
Founder & Visionary
Rishu Mahajan
Director & Mentor
Rishita Gupta
Digital Marketing Team Lead
Shivam Kohli
Meta Ads Manager
Udit Sadana
Digital Marketing Executive
Vidhi Gupta
Digital Marketer Excecutive
Rabia Bhardwaj
Content Writer & Social Media Manager
Ashriti Sharma
Senior Graphic Designer
Tamanna Sharma
Graphic designer
Naiya Dheer
Senior Web Designer
Manveer Singh
Web Designer
Shivanjali Sethi
Seo Specialist
Roshan Lal Kumar
Video Editor
Ankush Sharma
Video Editor
Bhavneet Kaur
Digital Marketing Associate
